20 Apr Realising Business Benefits of Process Change
When implementing a process the project manager can loose sight of the originally intended business benefits because (s)he focuses on the technical and people aspects of implementation. The process project owner (or sponsor) is responsible for the realisation of business benefits and the ownership role needs to be undertaken proactively. Often project owners are executives with a lot on their plate and they rely on the project manager, but the project manager is working to project kpi’s and will not necessarily look after realisation of the targeted business benefits, rather deliver on functionality and time/cost/quality.
To secure the business benefits will often require cross-functional leadership that only the process owner has sufficient influence and authority to undertake.
The biggest danger is when the project reports are good and the busy executive is lulled into a sense of everything being alright; that is the time to check on how the business benefit targets will be achieved.