The speed of business today demands that your organisation function without continual referrals up the line for direction, authorisations and approvals. Your people need to be able to respond immediately with confidence – their confidence that they know the right course of action, and your confidence that they can get it right.

Effective leaders provide a business framework in which people and business partners can work efficiently and effectively, both individually and collectively, and succeed for mutual benefit. A framework comprises:

goals and strategies,


organisation and culture,

relationship contracts and arrangements,

business processes,




objectives and

measures and incentives.

A good business framework creates an organisational environment in which people think and act for themselves, yet collaborate to achieve common goals and objectives. And the processes are the backbone.

Processes are how strategies are operationalised and goals are achieved

They guide your people as to how to get things done

Policy is embedded in business rules the processes use

Roles are defined to support process activities

Processes are implemented in systems that manage process flow

Systems report against process measures and objectives

Processes provide relationship interfaces

Business processes are how the organisation gets things done

Strategic Benefits

Here are some of the strategic benefits which a Business Process Management (BPM) program can deliver:

1. Enables operationalisation of business strategy

2. Improves customer perception of value

3. Improves capacity/ throughput/ revenues

4. Encourages repeat business

5. Communicates clearer expectations

6. Reduces need for direct supervision

7. Enables local decision-making

8. Reduces up the line referrals

9. Increases resourcing flexibility

10. Shows participants how they contribute

11. Encourages collaboration

12. Reduces internal conflict

13. Ensures consistency of outputs

14. Ensures requisite output quality

15. Reduces cycle time

16. Reduces costs

17. Acts as checklist

18. Outputs are more predictable

19. Reduces risk

20. Improves staff satisfaction

21. Provides opportunity to look for fast track options

22. Aids planning and estimating activities

23. Provides baseline for further improvement

24. Facilitates continuous improvement