20 Apr Process Projects
I was talking to a large organisation recently about their work on second tier processes (first tier processes use large industry-based operational systems handling the highest volumes of transactions; second tier processes have transaction numbers that are high enough to warrant analysis, redesign and automation but which individual users use infrequently and which are automated using a BPMS). I was told they were running one process project at a time.
Using portfolio and program management this organisation could be running three or more projects in parallel, albeit staggered. In terms of rapid organisational improvement this approach is essential.