Things we’ve noticed that may help you
All this talk about digitisation and digitalisation and RPA, what does it all mean, how can we take advantage of it? Firstly, let’s get the words right. Digitisation just means converting physical information into a digital format whereas digitalisation means using digitisation to improve business processes,...
I get business from organisations that implement an IT solution then find that once the new system is implemented users say it is ok but not the big improvement they expected or wanted. They have small niggles about the way the system works or think...
Words limit expectations. 'Improvement' is a word often used in business, however in such a way that it has set expectations to marginal improvements. Words such as transformation, disruption, realignment and others are an attempt to break away from this operational view and look for...
Prospective clients sometimes ask me why they cannot do BPM on their own, particularly after I have put their people through a BPM workshop. The answer is that it will take them more time and resource to achieve the result that can be achieved using...
To some business users Robotic Process Automation (RPA) and Artificial Intelligence (AI), sometimes referred to as Machine Learning, appear to offer technical solutions to process building, so it may appear that Business Process Management (BPM), which is the methodology for designing business processes, is no...
It is easy to say ‘map processes at the activity level’ but what level is this? In practice an activity can be defined at anywhere between almost a sub-process level, at what we normally mean by an activity level, and at a level that is barely...
I was talking to a large organisation recently about their work on second tier processes (first tier processes use large industry-based operational systems handling the highest volumes of transactions; second tier processes have transaction numbers that are high enough to warrant analysis, redesign and automation...
Tony (not his real name) runs a central administration team. This team liaises with individual teams in business units, which report locally. There was good support for process change both in the central and the business unit teams and with customers, primarily because of real...
When implementing a process the project manager can loose sight of the originally intended business benefits because (s)he focuses on the technical and people aspects of implementation. The process project owner (or sponsor) is responsible for the realisation of business benefits and the ownership role...