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is challenging; you need to be at the top of your game, how will you ensure your organisation is performing optimally? Want to cut costs? Cost-cutting needs to be based on real, permanent changes in the way the organisation works, not just arbitrary belt-tightening. Better yet, maintain or even increase your revenue by providing outstanding service. Either way you need to work on your processes.
Integrated, organisation-wide processes, linking together the different capabilities and skills that are necessary to deliver high quality service. Processes are often built piecemeal over time, usually task by task, department by department, division by division, because that’s how the organisation is structured and managed. Because of this your organisational boundaries are getting in the way of good service and efficiency. Ask your customers, they probably know this already.