We provide consulting support to service organisations requiring expert assistance and subject matter leadership for their business process programs and projects. You achieve superior customer service, greater efficiency, reduced costs, operational strategic alignment and effective governance.
You need to be at the top of your game, how will you ensure your organisation is performing optimally? Are you delivering top value to your customers? Could you do better? Process redesign can get you amazing improvements in customer value at no additional operating cost. Want to cut costs? Cost-cutting needs to be based on real, permanent changes in the way work is done in the organisation, not just arbitrary belt-tightening. Maybe you know where your pain points are but have not solved them, that's where to start working on processes. Net result, increase your revenue and profit by providing outstanding service at a value price with good margins. You really do need to work on your processes.
Integrated, organisation-wide processes, linking together the different capabilities and skills that are necessary to deliver high quality service. This is not the same as lots of functional online utilities that are used to complete tasks, convenient as they may be, these are at best merely sub-processes and are not optimised for the organisation as a whole. Processes are often built piecemeal over time, usually department by department, division by division, because that’s how the organisation is structured and managed. Because of this your organisational boundaries are getting in the way of good service and efficiency. Ask your customers, they probably know this already.